Cluster Academy - Sales Training for ICT companies
ICT Cluster of Central Serbia outsets with its selection of candidates for intensive, highly qualified sales training directed specifically towards ICT companies.
Within its Cluster Academy, the ICT Cluster of Central Serbia outsets with its selection of candidates for intensive, highly qualified sales training directed specifically towards ICT companies. Every training module is practical and adjusted to the market need, and it will include specific examples of sales of product and services to ICT companies. Lecturers are highly practically experienced and cooperate with numerous clients through direct consulting towards sales of products and services improvement. List of references can be found HERE.
Sales training available within the Cluster Academy:
1) How to prepare and make sales with large B2B customers in Serbia (action plan)?
| Duration: | Three lessons, 75 minutes each |
|---|---|
| How it is organized: | Which activities have to be implemented in order to make a successful sale with a B2B customer in Serbia? |
| Tools: | Checklist of activities and tools used in everyday work |
| Result: | Successful sales strategy and action plan resulting in obtaining new, domestic customers |
| Ultimate benefit: | New profitable customers in Serbia |
| Native language: | Serbian |
| Price: | €45 for the members of ICT Cluster, €60 for other |
2) How to prepare and make a sale with international B2B customers (action plan) (En)?
| Duration: | Three lessons, 75 each |
|---|---|
| How it is organized: | Which activities have to be implemented in order to make a successful sale with an international B2B customer? |
| Tools: | Checklist of activities and tools used in everyday work |
| Result: | Successful sales strategy and action plan resulting in obtaining new, international customers |
| Ultimate benefit: | New profitable international customers |
| Native language: | English |
| Price: | €45 for the members of ICT Cluster, €60 for other |
3) How to find customers in Serbia and prepare appropriate sales materials for them?
| Duration: | Three lessons, 75 minutes each |
|---|---|
| How it is organized: | Determination of potential customers in Serbia and the preparation of appropriate sales materials |
| Tools: | Checklist of activities and tools used in everyday work |
| Result: | List of potential customers and appropriate marketing materials for obtaining domestic customers |
| Ultimate benefit: | Effective communication with potential customers in Serbia |
| Native language: | Serbian |
| Price: | €45 for the members of ICT Cluster, €60 for other |
4) How to find international customers and prepare appropriate sales materials for them (En)?
| Duration: | Three lessons, 75 minutes each |
|---|---|
| How it is organized: | Determination of potential customers in Serbia and the preparation of appropriate sales materials |
| Alati: | Ček lista aktivnosti i alata koji se koriste u svakodnevnom radu sa kupcima |
| Tools: | Checklist of activities and tools used in everyday work |
| Result: | List of potential customers and appropriate marketing materials for obtaining international customers |
| Native language: | English |
| Price: | €45 for the members of ICT Cluster, €60 for other |
5) How to prepare and use practical sales tools in a sales conversation with B2B customers in Serbia?
| Duration: | Three lessons, 75 minutes each |
|---|---|
| How it is organized: | Preparation and practical use of sales tools in conversations with customers in Serbia |
| Tools: | Checklist of activities and tools used in everyday work with the customers |
| Result: | Prepared and trained practical tools for effective managing of sales conversation |
| Ultimate benefit: | Successful sales conversation leading to a progress or signing the contract |
| Native language: | Serbian |
| Price: | €45 for the members of ICT Cluster, €60 for other |
6) How to prepare and use practical sales tools in a sales conversation with international B2B customers (En)?
| Duration: | Three lessons, 75 minutes each |
|---|---|
| How it is organized: | Preparation and practical use of sales tools in conversations with international customers |
| Tools: | Checklist of activities and tools used in everyday work with the customers |
| Result: | Prepared and trained practical tools for effective managing of sales conversation |
| Ultimate benefit: | Successful sales conversation leading to a progress or signing the contract |
| Native language: | English |
| Price: | €45 for the members of ICT Cluster, €60 for other |
7) How to prepare sales tools and successfully respond to the complaints of major customers in Serbia?
| Duration: | Three lessons, 75 minutes each |
|---|---|
| How it is organized: | Preparation and practical use of sales tools in addressing complaints of domestic customers |
| Tools: | Checklist of activities and tools used in everyday work with the customers |
| Result: | Prepared and trained practical sales tools for effective managing of customer complaints |
| Ultimate benefit: | Salespersons trained to successfully resolve complaints of domestic customers that lead to a purchase |
| Native language: | Serbian |
| Price: | €45 for the members of ICT Cluster, €60 for other |
8) How to prepare sales tools and successfully respond to the complaints of major international customers (En)?
| Duration: | Three lessons, 75 minutes each |
|---|---|
| How it is organized: | Preparation and practical use of sales tools in addressing complaints of international customers |
| Tools: | Checklist of activities and tools used in everyday work with the customers |
| Result: | Prepared and trained practical sales tools for effective managing of customer complaints |
| Ultimate benefit: | Salespersons trained to successfully resolve complaints of international customers that lead to a purchase |
| Native language: | English |
| Price: | €45 for the members of ICT Cluster, €60 for other |
9)How to prevent payment problems and successfully charge residual claims of B2B customers?
| Duration: | Three lessons, 75 minutes each |
|---|---|
| How it is organized: | Preparation and practical use of sales tools in collection of receivables regarding customers in Serbia |
| Tools: | Checklist of activities and tools used in everyday work when charging the customers |
| Result: | Prepared and trained practical tools for effective debt collection |
| Ultimate benefit: | Satisfied customers who pay their debt regularly |
| Native language: | Serbian |
| Price: | €45 for the members of ICT Cluster, €60 for other |
10) How to successfully apply (Japanese) methodology for business improvement, LEAN and Kaizen?
| Duration: | Three lessons, 75 minutes each |
|---|---|
| How it is organized: | Understanding and applying of Japanese methods for business improvement, Lean and Kaizen |
| Tools: | Checklist of activities and tools used in everyday work regarding improvements |
| Result: | Prepared and trained practical tools for business improvement |
| Ultimate benefit: | Managers qualified in recognizing needs and opportunities for improvements, as well as implementing them |
| Native language: | Serbian |
| Price: | €45 for the members of ICT Cluster, €60 for other |
Listed training sessions are conducted within the groups of 5 to a maximum of 10 students in order to ensure quality work individually, as well as to respond to every question and doubt an entrant might have.
It is possible to apply for the training throughout the whole year, and participants who applied will be timely informed about the training schedule, after groups with a sufficient number of participants are formed.
You can send your applications at:
- Mobilni: 066 36 01 88
- E-mail: office@ict-cs.org
